Terms & Privacy Policy

1. Introduction

Welcome to SciGen Technologies ("Company", "we", "our", "us"). These Terms of Service ("Terms", "Terms of Service") govern your use of our website and software solutions (collectively, our "Services") operated by SciGen Technologies.

Our Privacy Policy also governs your use of our Services and explains how we collect, safeguard and disclose information that results from your use of our web pages and software. Please read it carefully.

Your access to and use of the Services is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Services.

By accessing or using the Services you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Services.

2. Data Controller

SciGen Technologies is the Data Controller for the personal data collected through our Services. We are established in the European Union and comply with the General Data Protection Regulation (GDPR).

Our contact information:

3. Personal Data We Collect

We may collect the following types of personal data:

• Contact information (name, email address, phone number, organization)
• Account information (username, password)
• Usage data (how you interact with our Services)
• Technical data (IP address, browser type, device information)
• Content you provide through our Services
• Marketing preferences

We collect this information when you register for an account, use our Services, fill out forms, or communicate with us.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract
• Consent: Processing based on your specific, informed, and unambiguous consent
• Legitimate Interests: Processing necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms
• Legal Obligation: Processing necessary to comply with our legal obligations

5. How We Use Your Data

We use your personal data for the following purposes:

• To provide and maintain our Services
• To notify you about changes to our Services
• To provide customer support
• To gather analysis or valuable information so that we can improve our Services
• To monitor the usage of our Services
• To detect, prevent and address technical issues
• To fulfill any other purpose for which you provide it
• To provide you with news, special offers and general information about other goods, services and events which we offer

6. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Terms & Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Usage data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Services, or we are legally obligated to retain this data for longer periods.

7. Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the European Union and choose to provide information to us, please note that we transfer the data, including personal data, to Greece (European Union) and process it there.

Your consent to this Terms & Privacy Policy followed by your submission of such information represents your agreement to that transfer.

SciGen Technologies will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Terms & Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

8. Your Data Protection Rights

Under the GDPR, you have the following rights:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at info@scigentech.com.

9. Cookies

Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

We use cookies for the following purposes:

• To enable certain functions of the Service
• To provide analytics
• To store your preferences
• To enable advertisements delivery, including behavioral advertising

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

10. Service Providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We have data processing agreements in place with all our Service Providers to ensure they comply with GDPR requirements.

11. Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of personal data
• Ability to ensure ongoing confidentiality, integrity, availability and resilience of processing systems and services
• Ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident
• Process for regularly testing, assessing and evaluating the effectiveness of technical and organizational measures for ensuring the security of the processing

12. Changes to This Terms & Privacy Policy

We may update our Terms & Privacy Policy from time to time. We will notify you of any changes by posting the new Terms & Privacy Policy on this page and updating the "Last updated" date at the top of this page.

You are advised to review this Terms & Privacy Policy periodically for any changes. Changes to this Terms & Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Terms & Privacy Policy, please contact us:

• By email: info@scigentech.com
• By phone: +30 25410 63908
• By mail: Data Protection Officer, SciGen Technologies S.A., Venizelou 70, Xanthi, 67100, Greece

You also have the right to lodge a complaint with a supervisory authority. In Greece, the supervisory authority is the Hellenic Data Protection Authority (HDPA).